{"id":12,"date":"2026-04-13T17:23:48","date_gmt":"2026-04-13T15:23:48","guid":{"rendered":"https:\/\/orangehousedesign6738.live-website.com\/?page_id=12"},"modified":"2026-04-13T17:23:50","modified_gmt":"2026-04-13T15:23:50","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/orangehousedesign.com\/fr\/remboursements_retours\/","title":{"rendered":"Refunds and Returns Policy\/Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Standard Products \/ Produits standards<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-87f2c379\">Refunds are accepted only if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>product is damaged upon delivery<\/li>\n\n\n\n<li>incorrect item delivered<\/li>\n<\/ul>\n\n\n\n<p>Claims must be made within <strong>48 hours of delivery<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b7e6f8f0\">Les remboursements sont accept\u00e9s uniquement si :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>le produit est endommag\u00e9 \u00e0 la livraison<\/li>\n\n\n\n<li>un article incorrect est livr\u00e9<\/li>\n<\/ul>\n\n\n\n<p>Les r\u00e9clamations doivent \u00eatre effectu\u00e9es dans les <strong>48 heures suivant la livraison<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Custom Orders \/ Commandes personnalis\u00e9es<\/h2>\n\n\n\n<p>Custom-made products are non-refundable.<br>Les produits personnalis\u00e9s ne sont pas remboursables.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Claims \/ R\u00e9clamations<\/h2>\n\n\n\n<p>If your item arrives damaged:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>provide photos within 48 hours<\/li>\n\n\n\n<li>we will assess replacement or repair options<\/li>\n<\/ul>\n\n\n\n<p>Si votre article arrive endommag\u00e9 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>fournissez des photos dans les 48 heures<\/li>\n\n\n\n<li>nous \u00e9valuerons les options de remplacement ou de r\u00e9paration<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Refund Processing \/ Traitement des remboursements<\/h2>\n\n\n\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. <\/p>\n\n\n\n<p>Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7\u201314 business days.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a23cf5cc\">Une fois que votre retour est re\u00e7u et inspect\u00e9, nous vous enverrons un e-mail pour vous informer que nous avons re\u00e7u votre article retourn\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8a2b2209\">Ensuite, votre remboursement sera trait\u00e9, et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte de cr\u00e9dit ou \u00e0 votre m\u00e9thode de paiement originale, dans un d\u00e9lai de 7 \u00e0 14 jours ouvrables.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Late or missing refunds \/ Remboursements en retard ou manquants<\/h3>\n\n\n\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at contact@orangehousedesign.com<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-20df7626\">Si vous n&#8217;avez pas encore re\u00e7u de remboursement, v\u00e9rifiez d&#8217;abord de nouveau votre compte bancaire.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9f530eb2\">Ensuite, contactez votre compagnie de carte de cr\u00e9dit, il peut s&#8217;\u00e9couler un certain temps avant que votre remboursement ne soit officiellement enregistr\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-00f380f2\">Ensuite, contactez votre banque. Il y a souvent un d\u00e9lai de traitement avant qu&#8217;un remboursement ne soit enregistr\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a392f5ed\">Si vous avez fait tout cela et que vous n&#8217;avez toujours pas re\u00e7u votre remboursement, veuillez nous contacter \u00e0 contact@orangehousedesign.com<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges \/ \u00c9changes<\/h2>\n\n\n\n<p>We only replace items if they are defective or damaged. <\/p>\n\n\n\n<p>Nous ne rempla\u00e7ons les articles que s&#8217;ils sont d\u00e9fectueux ou endommag\u00e9s.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping returns \/ Retours d&#8217;exp\u00e9dition<\/h2>\n\n\n\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8b9fc38e\">Vous serez responsable du paiement de vos propres frais d&#8217;exp\u00e9dition pour le retour de votre article. Les frais d&#8217;exp\u00e9dition ne sont pas remboursables. Si vous recevez un remboursement, le co\u00fbt du retour sera d\u00e9duit de votre remboursement.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c6725cc8\">Selon l&#8217;endroit o\u00f9 vous vivez, le temps que mettra votre produit \u00e9chang\u00e9 pour vous parvenir peut varier.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-441eb4c2\">Si vous retournez des articles plus co\u00fbteux, vous pouvez envisager d&#8217;utiliser un service d&#8217;exp\u00e9dition suivi ou de souscrire une assurance exp\u00e9dition. Nous ne garantissons pas que nous recevrons votre article retourn\u00e9.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need help?\/ Besoin d&#8217;aide ?<\/h2>\n\n\n\n<p>Contact us at contact@orangehousedesign.com for questions related to refunds and returns.<\/p>\n\n\n\n<p>Contactez-nous \u00e0 contact@orangehousedesign.com pour toute question relative aux remboursements et aux retours.<\/p>","protected":false},"excerpt":{"rendered":"<p>Standard Products \/ Produits standards Claims must be made within 48 hours of delivery. Les r\u00e9clamations doivent \u00eatre effectu\u00e9es dans<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/orangehousedesign.com\/fr\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/orangehousedesign.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/orangehousedesign.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/orangehousedesign.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/orangehousedesign.com\/fr\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":1,"href":"https:\/\/orangehousedesign.com\/fr\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":1607,"href":"https:\/\/orangehousedesign.com\/fr\/wp-json\/wp\/v2\/pages\/12\/revisions\/1607"}],"wp:attachment":[{"href":"https:\/\/orangehousedesign.com\/fr\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}